Role: Community Manager
Location: On-site position in Red Wing, 40 hours per week. Must live within a one-hour drive of Red Wing (relocate before starting work).
THE ROLE
As the Community Manager, you will be part of the team at IgniteMN, serving business owners throughout the region and introducing them to our community of support. You will be the first point of contact for new entrepreneurs, identifying their initial needs, answering questions, connecting them with the right team members, and ensuring they are set up for success within our coworking space. Within the team, you will assist in scheduling, administration, and data management.
IgniteMN has a vibrant weekly schedule of events, and you will be the hub for these events, helping ensure that logistics are in place the day of the event, supporting presenters as needed, and assisting with welcoming our attendees. As part of the event wrap-up, you will send the necessary attendance data to our project manager for grant tracking purposes.
Key Responsibilities/Accountabilities
The Community Manager reports to the Director of Communications and Outreach, and the primary responsibilities include, but are not limited to:
Coworking and Space Management
- Manage coworking software and ensure accurate tracking of room reservations, resources, and supplies.
- Perform opening and closing duties, including tidying and stocking supplies, ensuring the coworking space is welcoming and functional.
- Build and maintain relationships with current coworking members, while identifying and onboarding new members.
- Proactively manage daily operations and scheduling for coworking and external events.
Entrepreneur Support
- Serve as the first point of contact for entrepreneurs seeking support, demonstrating a passion for helping Ignite’s entrepreneurs grow and thrive.
- Facilitate walk-ins and inquiries with professionalism and care, ensuring all entrepreneurs are connected to the right resources.
Event Support
- Assist in coordinating schedules and support the Entrepreneurship team in the execution of events, including setup, materials, and cleanup.
- Ensure that all event logistics are ready, and provide hands-on support to presenters and attendees.
- Manage event calendars and help with room setup and takedown for events and meetings.
Community Building
- Develop initiatives to build a vibrant community within the coworking space, creating opportunities for collaboration and connection among members.
- Actively engage with members and community visitors to foster a welcoming and inclusive environment.
Communications
- Manage internal communications with coworking members and those renting the space for meetings and events.
- Assist the Director of Communications with onsite event coverage through photographs and information for social media posts.
Registrations and Metrics Tracking
- Create and monitor room rentals and provide setup and cleanup between meetings.
- Coordinate with the Project Manager to collect and track ongoing data and metrics for grant reporting.
Qualifications
- Passionate commitment to the mission of IgniteMN and the ability/willingness to adapt as organizational goals evolve.
- Positive approach to work with unquestionable ethics, confidentiality, and integrity.
- Problem solver with a commitment to customer service and a gift for attention to detail.
- Ability to learn quickly and manage simultaneous projects; flexible in approach to work and tasks.
- Strong interpersonal skills with the ability to collaborate effectively across teams and build relationships with clients.
- Ability to work independently and take projects from start to finish with minimal oversight.
- Bachelor’s Degree preferred, or equivalent combination of education and experience, including excellent customer service skills and professional writing ability.
- Proficiency in Microsoft Office and Google Workspace; familiarity with cloud-based productivity software such as Eventbrite and SurveyMonkey.
Benefits
Comprehensive benefits package includes professional development opportunities to support continuous learning and growth, a collaborative and mission-driven work environment dedicated to making a difference in the community, and the following:
- IgniteMN offers 5 weeks of PTO and paid holidays.
- Employee 401K retirement savings plan with 3% match.
- Health and life insurance coverage, plus optional add-on benefits.
- Full-time, 40 hours a week, $25–$27 per hour.
Interested candidates should send a cover letter and resume to [email protected] with “Community Manager” in the subject line.
ABOUT IGNITE MN
Since its inception in 2013, IgniteMN (formerly Red Wing Ignite) has fueled economic development in Southeastern Minnesota, establishing broad and deep partnerships to spur and expand regional innovation by connecting entrepreneurs to the right resources at the right time.
We Support Entrepreneurs
By building relationships, we develop the foundation to effectively provide support of business ideation and growth.
By creating connections, we ensure entrepreneurs are connected to the people and resources they need.
We Support Small Business
By providing space, our coworking environment is welcoming and allows businesses to have a place to run and launch their operations.
By offering resources, we are a one stop shop to facilitate the navigation of regional resources.
We Support Community
By partnering well, we strive to be a proactive partner and collaborator on local initiatives that improve our community.
By investing in growth, we provide education and resources that facilitate business vitality in the region.
Our Commitment to Diversity, Equity, Inclusion and Justice
IgniteMN is an equal opportunity employer committed to diversity, equity, inclusion and justice in the workplace and in the communities with which we partner. We strongly encourage and seek applications from women, people of color, including multilingual and multicultural individuals as well as members of the lesbian, gay, bisexual and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical conditions. Reasonable accommodations will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.